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Doctor holding laptop with radiology imagesThe ITIL (Information Technology Infrastructure Library) framework is a set of best practices technology leaders can follow to better align their IT services with their business goals and objectives while keeping their end-user top of mind. 

One of the primary benefits of this approach is that it prioritizes the big picture. You’re not just implementing the latest software for technology’s sake. You’re implementing the right technology solution that will help your organization succeed. 

For PACS administrators and imaging services directors, this means managing complex DICOM data migrations that enable a smooth transition when upgrading or replacing an enterprise imaging system. Ultimately, empowering physicians and clinicians across your enterprise to diagnose and treat patients as efficiently as possible. Your end-users expect 24/7/365 access to imaging files and reports when and where they need it, at the speed of life.    

The foundation of the original ITIL framework focuses on three primary elements: people, process, and technology. ITIL v4, released in 2019, introduced a fourth component: partners and suppliers. 

Selecting the right vendor partner is as critical a business decision as having the right people, processes, and technology in place. 

Here’s what to look for in selecting a vendor to help you manage complex DICOM data migrations and solve interoperability workflow challenges:

  • State-of-the-art technology for optimal efficiencies 
  • Expertise in systems integration and image migration
  • Ease of implementation and set-up
  • Web-based interface managed in the cloud

Advanced Technology that Ensures ‘No Study Left Behind’

Within our industry, DICOM toolkit models for exchange have been widely adopted. The toolkit approach typically results in a 1-3% failure rate, meaning that a small amount of data may not be available.  

While that may seem like an insignificant amount, when you’re talking about patient records, that data could be the difference in a physician making an accurate diagnosis.

Comprehensive tools that leverage state-of-the-art technology can track and log files to ensure no data gets left behind.  

System Integration and Legacy Migration

An effective imaging workflow engine doesn’t require you to rip and replace your current IT systems and infrastructure. Rather, it diagnoses issues, including how to resolve legacy data challenges, and establishes data connections to solve them within your existing infrastructure.

Reducing image distribution gaps while improving imaging data workflow and communication can be achieved via multi-dimensional connections between existing PACS, storage, and peripheral devices. Your ideal vendor should also be experienced in achieving this level of system-wide interoperability that incorporates imaging data from legacy migrations. 

In today’s increasingly complex imaging enterprise, the ability to exchange data, including legacy data, between an unlimited number of data sources and destinations is a must-have. 

Easy Implementation and Set-Up Support

Managing complex DICOM migrations and workflows is hard enough. Implementing a technology solution to solve these challenges shouldn’t add to the frustration.

A user-friendly interface that enables your PACS team to quickly set up new imaging sources and destinations without the need to hire an expensive consultant results in numerous efficiency gains during the short and long-term. 

The reality is that there is no template for an effective enterprise image migration. Industry veterans know that if you’ve done one migration, you’ve done one migration. Therefore, a vendor that employs experienced migration engineers and PMs in-house to manage and troubleshoot your implementation is critical to a smooth go-live as well as your long-term success.

Distributed Application and Scalability in the Cloud

Distributed applications managed in the cloud enable your enterprise to scale as your networking needs change over time.

In addition, a web-based solution ensures 24/7/365 availability to manage and troubleshoot workflows before a problem arises. 

Moving at the Speed of Life

With more than 25 years of experience building solutions for OEM partners and direct customers to solve their most challenging image migration and interoperability workflow solutions, we know how important it is to deliver care data when and where life happens.

Finding a vendor that offers a flexible technology solution that ensures no data is left behind and is also easy to implement and scalable to your needs is vital. 

Build freedom, not boundaries. Contact us to discuss how to effectively manage complex DICOM data migrations at your facility.

Beau Jones

Beau is the President and CEO of DataFirst with more than 22 years of experience in management and leadership roles in the healthcare and information services industries. Learn more about Beau's experiences and qualifications on our Leadership page.