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Implementation Engineer

Position Overview

The Implementation Engineer is responsible for the successful deployment, configuration, validation, and support of DataFirst’s Silverback® Workflow Engine (WFE) within healthcare customer environments. This role serves as the primary technical resource during implementation projects and works directly with customer IT teams, PACS administrators, clinical application teams, implementation partners, and DataFirst project personnel to ensure successful delivery of workflow orchestration and interoperability solutions.

All work is performed remotely through secure, HIPAA-compliant connections to customer environments, with occasional travel requirements of less than 10%.

The Implementation Engineer is responsible for installing, configuring, testing, validating, and supporting Silverback® Workflow Engine deployments that enable healthcare organizations to securely manage, route, integrate, and orchestrate imaging and clinical data across complex healthcare ecosystems.

This includes the implementation of advanced DICOM routing workflows, DICOM Tag Management profiles, Prior Prefetch workflows, Modality Worklist services, HL7 integrations, and enterprise interoperability initiatives.

The ideal candidate possesses strong technical troubleshooting skills, deep knowledge of healthcare IT, and experience with PACS, RIS, EMR, VNA, DICOM, HL7, and enterprise imaging environments. Success in this role requires the ability to communicate effectively with both technical and non-technical stakeholders while serving as a trusted technical advisor throughout the implementation lifecycle.

Key Responsibilities

Implementation Planning & Execution

• Lead the technical execution of Silverback® Workflow Engine implementation projects from initial deployment through production go-live.
• Install, configure, test, validate, and document Silverback® Workflow Engine deployments in customer environments.
• Review customer infrastructure and architecture to ensure readiness for implementation and production deployment.
• Verify system configurations align with customer networking, authentication, security, compliance, and operational requirements.
• Support project testing, validation, cutover planning, go-live activities, and post-deployment stabilization efforts.

Workflow Configuration & Integration

• Configure and validate advanced DICOM routing workflows to support enterprise imaging operations.
• Build and manage DICOM routing profiles, destinations, policies, and workflow orchestration logic.
• Configure DICOM Tag Management profiles to normalize, standardize, and transform imaging metadata.
• Implement and validate DICOM Prior Prefetch workflows to support radiologist interpretation and clinical workflows.
• Configure and support DICOM Modality Worklist services and workflow automation initiatives.
• Support HL7 integration activities, including interface configuration, testing, validation, and troubleshooting.
• Integrate Silverback® Workflow Engine with PACS, RIS, EMR, VNA, modalities, and other clinical systems.

Technical Troubleshooting & Support

• Troubleshoot issues involving operating systems, networking, storage, virtualization, authentication, and application connectivity.
• Investigate and resolve complex DICOM routing, HL7 messaging, interoperability, and workflow orchestration issues.
• Support customers during implementation, testing, production deployment, and post-go-live operations.
• Serve as a Tier 2 technical resource for escalated customer issues and support requests.
• Participate in after-hours support and escalation activities as required.

Cross-Functional Collaboration

• Work closely with project managers, migration engineers, support teams, software development teams, and customer stakeholders.
• Facilitate communication between customer technical resources and DataFirst engineering personnel.
• Assist customers in designing highly available and resilient workflow architectures.
• Support continuous improvement initiatives related to implementation methodologies, technical standards, and customer experience.
• Maintain implementation documentation, testing results, configuration records, and deployment procedures.

Technical Environment Awareness

• Maintain expert-level knowledge of Silverback® Workflow Engine capabilities, deployment models, and workflow orchestration features.
• Understand customer environments, including PACS, RIS, EMR, VNA, DICOM, HL7, and enterprise imaging ecosystems.
• Stay current with healthcare interoperability standards, imaging workflows, and industry best practices.
• Support evaluation and validation of new technologies, workflows, and deployment strategies.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Informatics, or related field, or equivalent professional experience.
• 5+ years of experience in healthcare IT, systems implementation, or enterprise software deployment.
• Strong technical background in Windows Server operating systems, Active Directory, authentication, and infrastructure management.
• Experience with SQL Server, database fundamentals, and healthcare data workflows.
• Hands-on experience with virtualization, storage systems, networking, remote access technologies, and system administration.
• Strong understanding of DICOM workflows and medical imaging environments.
• Proven troubleshooting and problem-solving skills across multiple technical disciplines.
• Experience implementing and supporting enterprise software solutions.

Preferred Qualifications

• PACS administration or enterprise imaging experience.
• Experience with HL7 interfaces, interoperability workflows, and healthcare integration technologies.
• Experience working with EMR, RIS, VNA, HIE, or related healthcare systems.
• Knowledge of cloud environments, including Microsoft Azure, AWS, or equivalent platforms.
• Experience with DICOM routing, workflow orchestration, and image lifecycle management.
• Experience supporting radiology departments, imaging centers, or health system enterprise imaging initiatives.
• Familiarity with SSL certificates, load balancing, high availability architectures, and disaster recovery strategies.

Core Competencies

• Technical Leadership
• Problem-Solving and Troubleshooting
• Customer Collaboration
• Process Orientation
• Adaptability
• Cross-Functional Coordination
• Technical Documentation
• Healthcare Interoperability

Employment Details

• Position Type: Full-time
• Location: Remote
• Salary Range: Competitive
• Benefits: Comprehensive benefits package including health, dental, vision, PTO, and retirement plans

Applicants must be authorized to work for ANY employer in the U.S. The organization does not sponsor employment visas or other immigration processes to attain or maintain employment eligibility.

How to Apply

Interested candidates should send their resume and cover letter.

About DataFirst

DataFirst is a healthcare technology company specializing in enterprise workflow orchestration, advanced DICOM routing, healthcare interoperability, and data migration solutions for medical imaging and clinical data. Our flagship products, the Silverback® Workflow Engine and Silverback® Migration Engine, enable healthcare organizations to securely manage, route, integrate, transform, and migrate imaging and clinical data across systems, vendors, and sites. We are committed to delivering scalable, secure, and innovative solutions that improve interoperability, operational efficiency, and patient care.

Data Migration Engineer

Position Overview

The Data Migration Engineer is responsible for the successful planning, execution, validation, and support of enterprise imaging data migration projects involving PACS, VNA, DICOM archives, and other healthcare imaging platforms. This role serves as the primary technical resource responsible for migrating imaging and clinical data between systems while ensuring data integrity, project success, and customer satisfaction.

All work is performed remotely through secure, HIPAA-compliant connections to customer environments, with occasional travel requirements of less than 10%.

The Data Migration Engineer works directly with customer IT teams, PACS administrators, clinical stakeholders, third-party vendors, and DataFirst project personnel to execute complex migration initiatives involving imaging studies, patient metadata, clinical content, and healthcare interoperability requirements.

The ideal candidate possesses strong technical expertise in DICOM, PACS, SQL, healthcare data workflows, and enterprise imaging environments. Success in this role requires exceptional problem-solving abilities, attention to detail, and the ability to manage multiple migration activities while maintaining data accuracy and project timelines.

Key Responsibilities

Migration Planning & Execution

• Lead the technical execution of enterprise imaging migration projects from planning through production cutover and project completion.
• Execute PACS, VNA, DICOM archive, and legacy imaging data migration projects.
• Install, configure, test, validate, and support DataFirst migration technologies and workflows.
• Analyze source and destination environments to ensure migration readiness and technical compatibility.
• Develop and execute migration plans, validation procedures, cutover activities, and migration schedules.
• Monitor migration performance and proactively identify opportunities to improve efficiency and throughput.

Data Validation & Quality Assurance

• Validate migrated studies, metadata, patient records, and associated clinical information to ensure data integrity.
• Execute testing and quality assurance activities throughout the migration lifecycle.
• Verify migration results and document findings, issues, and remediation activities.
• Support customer acceptance testing and post-migration validation activities.
• Maintain detailed migration documentation, testing results, and project records.

Technical Troubleshooting & Support

• Troubleshoot migration-related issues involving DICOM, PACS, databases, networking, and healthcare interoperability.
• Utilize SQL and related tools to analyze, validate, and support migration activities.
• Investigate data discrepancies and develop corrective action plans when required.
• Coordinate with software development, implementation, and support teams to resolve technical issues.
• Support production cutovers, go-live activities, and post-migration stabilization efforts.

Cross-Functional Collaboration

• Work closely with project managers, implementation engineers, customer IT teams, and third-party vendors.
• Serve as a technical advisor throughout the migration lifecycle.
• Facilitate communication between customer stakeholders and DataFirst engineering resources.
• Participate in project status meetings, technical reviews, and migration planning sessions.
• Support continuous improvement initiatives related to migration methodologies, automation, and operational excellence.

Technical Environment Awareness

• Maintain expert-level knowledge of DataFirst migration technologies, methodologies, and best practices.
• Understand customer environments including PACS, RIS, EMR, VNA, DICOM archives, and enterprise imaging ecosystems.
• Stay current with healthcare interoperability standards, imaging workflows, and migration technologies.
• Support evaluation and adoption of new migration tools, technologies, and processes.

Qualifications

Required

• 5+ years of experience in healthcare IT, enterprise imaging, or healthcare data migration.
• Strong understanding of DICOM, PACS, imaging workflows, and medical imaging concepts.
• Strong proficiency with Microsoft SQL Server, T-SQL, and database analysis tools.
• Experience working with healthcare imaging archives, PACS platforms, or VNA environments.
• Strong understanding of Windows operating systems, networking, storage systems, and remote connectivity technologies.
• Experience handling PHI and working within HIPAA-regulated environments.
• Proven troubleshooting and problem-solving skills across multiple technical disciplines.
• Strong communication and customer-facing skills.

Preferred

• Experience performing PACS replacement, VNA consolidation, archive migration, or enterprise imaging migration projects.
• Experience working with healthcare providers, PACS administrators, radiologists, and imaging operations teams.
• Experience with HL7 integrations and interoperability workflows.
• Experience supporting large-scale migration cutovers and production go-live activities.
• Knowledge of cloud-based healthcare environments and enterprise storage platforms.
• Experience with workflow orchestration, DICOM routing, or healthcare integration technologies.

Core Competencies

• Technical Leadership
• Data Migration Expertise
• Problem-Solving and Troubleshooting
• Customer Collaboration
• Process Orientation
• Quality Assurance
• Attention to Detail
• Adaptability

Employment Details

• Position Type: Full-time
• Location: Remote
• Salary Range: Competitive
• Benefits: Comprehensive benefits package including health, dental, vision, PTO, and retirement plans

Applicants must be authorized to work for ANY employer in the U.S. The organization does not sponsor employment visas or other immigration processes to attain or maintain employment eligibility. Remote positions are open to applicants based anywhere in the continental U.S. Hybrid positions are open to applicants based in the (DataFirst Office) area.

How to Apply

Interested candidates should send their resume and cover letter.

About DataFirst

DataFirst is a healthcare technology company specializing in enterprise workflow orchestration, advanced DICOM routing, healthcare interoperability, and data migration solutions for medical imaging and clinical data. Our flagship products, the Silverback® Workflow Engine and Silverback® Migration Engine, enable healthcare organizations to securely manage, route, integrate, transform, and migrate imaging and clinical data across systems, vendors, and sites. We are committed to delivering scalable, secure, and innovative solutions that improve interoperability, operational efficiency, and patient care.

Front Office Administrative Assistant

About the Role

DataFirst is seeking a reliable, highly organized, and conscientious Front Office Administrative Assistant to support the daily operations of our growing team.

As a member of the Front Office Team, this position provides administrative support across finance, employee travel, sales, order processing, project operations, human resources, and vendor coordination.

This is an ideal opportunity for someone who enjoys variety, takes pride in accurate work, and can manage shifting priorities without losing attention to detail. The right candidate will be comfortable learning new systems, organizing information, assisting employees and customers, and becoming a trusted resource for both team members and company leadership.

What You’ll Do

• Support routine bookkeeping activities, including entering accounts payable and accounts receivable transactions, verifying employee expenses, and maintaining accurate financial records.
• Create sales orders and customer invoices in QuickBooks using approved documentation and established procedures.
• Coordinate employee travel, including flights, hotels, and ground transportation, while following company policies and identifying practical, cost-conscious options.
• Assist with employee onboarding by preparing required documentation, coordinating approved background screenings, and arranging new-hire travel when needed.
• Create and maintain accurate information in the company’s project management and business systems, including new projects, status updates, and supporting documentation.
• Prepare polished proposals and other business documents using approved templates and source materials.
• Maintain Excel spreadsheets used for operational tracking, reporting, and business records.
• Support project managers and migration engineers with administrative follow-up, documentation, research, and data entry.
• Maintain office supply and hardware inventory records, place approved orders, confirm receipt, and distribute items as needed.
• Maintain vendor and issue-tracking reports, including customer- and partner-specific reports assigned to the Front Office Team.
• Communicate professionally with employees, customers, and vendors by email and phone, routing questions to the appropriate team member.
• Document recurring processes, identify opportunities for improvement, and take ownership of new responsibilities as the role evolves.

What We’re Looking For

• Previous experience in office administration, operations support, bookkeeping support, or a related role.
• Strong working knowledge of Microsoft Excel, including formulas, sorting, filtering, data validation, and organizing larger spreadsheets.
• Proficiency with Microsoft 365, particularly Outlook, Word, and Excel.
• Exceptional attention to detail and the ability to enter, compare, and verify information accurately.
• Clear, professional written and verbal communication skills.
• Ability to manage competing priorities, meet deadlines, protect confidential information, and follow established approval processes.
• A practical, resourceful approach to problem-solving and a willingness to learn unfamiliar systems and processes.
• A dependable, collaborative mindset with a strong commitment to quality and customer service.

Preferred Experience

• QuickBooks Desktop or comparable accounting software.
• Project management software, order management, or expense-reporting systems.
• Travel coordination, vendor management, inventory tracking, or new-hire administration.
• Creating polished business documents or basic marketing materials.

Employment Details

• Position Type: Full-time
• Salary Range: Competitive $50K – $56K
• Benefits: Comprehensive benefits package including health, dental, vision, PTO, and retirement plans

Location: Raleigh, North Carolina
Work arrangement: Primarily remote with weekly in-office responsibilities

Work Authorization

Applicants must be authorized to work for any employer in the United States. DataFirst does not sponsor employment visas or other immigration processes to obtain or maintain employment eligibility.

How to Apply

Interested candidates should send their resume and cover letter.

About DataFirst

DataFirst is a healthcare technology company specializing in enterprise workflow orchestration, advanced DICOM routing, healthcare interoperability, and data migration solutions for medical imaging and clinical data. Our flagship products, the Silverback® Workflow Engine and Silverback® Migration Engine, enable healthcare organizations to securely manage, route, integrate, transform, and migrate imaging and clinical data across systems, vendors, and sites. We are committed to delivering scalable, secure, and innovative solutions that improve interoperability, operational efficiency, and patient care.